Promotions & Marketing Admin
Job Description
The Promotions & Marketing Admin is a combined role of both internal/external sales and digital marketing and is responsible for group & venue sales activities, including supervising contracts, driving sales revenue, managing customer and vendor relations, and related sales performance. The Promotion & Marketing will ensure that all client needs and requirements for all groups/events are attended and surpassed from inception to follow up. This individual will additionally help manage accounts receivable, perform internal & external marketing and analysis, monitor and manage social media channels, whilst ensuring content on hotel/OTA websites/primary platforms are consistently up to date.
Responsibilities
- Manage the efforts and activities of the reservations department for groups and venue rentals in alignment with corporate revenue goals and objectives.
- Responsible for creating proposals, contracts, entering group rooming lists and group blocks for all market segments. Then communicating with all departments.
- Ensure that groups/events adhere to terms & conditions outlined in contracts.
- Coordinate with 3rd party companies to organize catering, rentals, staff etc.
- Serve as on-site manager to assist with service personnel and ensure implementation of events needs are timely and seamless; or assigning a designate as needed.
- To meet and greet group leaders and work closely with groups to ensure satisfaction during their stay. Then following up with groups after departure for feedback on the success of the group.
- Prepare group & event resumes monthly to ensure communication is clear throughout all hotel departments and third-party vendors.
- To ensure that all group details are neatly organized and clearly noted in the hotel property management system, and that billing is accurate post-stay.
- Maintain contracts and relations with groups while inventing ways to attract new groups.
- Develop, prepare, and deliver sales materials, trade show exhibits, conference appearances, and other promotional programs.
- Keep hotel website/OTA extranet/primary platform content is up to date and accurate ie. Photo content, amenities, hotel policies etc.
- Create content/content writing including but not limited to; newsletters, blogs, giveaways, contests, competitions, influencer partnerships, business partnerships, photos, videos etc. to increase social media engagement, which in turn will increase website visits, bookings, and ultimately the overall revenue.
- Internal/External marketing analysis monthly.
- Managing social media presence and growing communities and advocates on all primary platforms including but not limited to Facebook, Instagram, Pinterest, LinkedIn.
- Replying to comments, inquiries, questions, and interactions on all primary platforms.
- Creating paid digital advertisements for Facebook, Instagram, and Google.
- Effective measurement of KPIs on all platforms, sharing monthly strategies and summaries with all departments for holistic engagement and alignment.
- Formulate incentives plans, trainings, resources, and materials to encourage sales department staff. Analyses the effectiveness of sales programs/promotions; recommend and implement changes based on findings.
- Manage the back end of the website, content, meta descriptions, and SEO best practices.
- Graphic designing as required, ensuring tone and style align with brand standards.
- Will manage and reconcile all receivable accounts and follow up with aging accounts.
- Full participation within Management Meetings, with on-going presentation of new Sales and Marketing information. Facilitating brainstorming with all departments for new business promotions and ideas to enhance our brand awareness and customer loyalty.
- Continued internal/external analysis of overall business for further improvements.
- Complete other duties as directed and required from the Front Office Manager or General Manager. Will be cross trained and work as a front desk agent when required.
Qualification/Requirements
- A dedicated customer service professional that is committed to the highest quality standards.
- Being the face of the hotel, the sales coordinator needs to be well groomed and must always dress professionally.
- University degree in related field.
- Minimum 2 years of hotel sales experience required.
- Experience in all aspects of sales, including growth strategies, distribution channel management, account development, and business planning.
- Ability to examine and re-engineer sales operations, form new policies, develop, and implement new strategies.
- Solid negotiation, conflict resolution, and people management skills.
- Excellent teamwork and team building skills.
- Able to build and maintain lasting relationships with key business partners and customers.
- Strong problem identification and problem resolution skills.
- Ability to create and edit sales materials and presentations.
- Able to effectively communicate both verbally and in writing.
- Ability to coordinate and organize meetings, exhibits, and other events.
- High level of proficiency with Visual Matrix, Excel, Word, PowerPoint, Publisher, WordPress, Google Analytics, Facebook Business Suite, Creator Studio.
Driver
Job Description
The ideal candidate must have a valid Class 6 license and the knowledge of traffic laws and adhere to it. The driver will be transporting guests, visitors, resort managers and staff. Ideal candidate must have a great interpersonal skill and uphold the road safety standards of dressing and grooming. Driver will be reporting to and coordinating with Logistics Manager.
Responsibilities
- Transport guests to and from the hotel, airport and other destinations when required.
- Transport employees to and from their respective pick-up/drop-off points.
- Ensure the safety and comfort of your passengers.
- Cleaning inside and outside of the vehicles before and after use.
- Perform routine inspections before and after use of vehicle.
- Report any mechanical issues or maintenance needs.
- Coordinating, planning and following correct routes before departure from base.
- Reporting at mileage at checkpoints
- Adhering company zero tolerance policy and company vehicle SOPs
- Upholding company’s grooming, uniform and dressing standards
- Being courteous to guests upon pick-ups and drop-offs, that is to greet and farewell guests, assist with luggage and when needed, answer geographical queries.
Requirements
- Valid driver's license – Class 6
- Grade 12 or Tertiary level education
- Excellent communication and team player
- Good interpersonal skills
- Medical Certificate – recent
- Police Certificate – recent
- 6x ID sized photos
Sales Agent
Job Description
Your focus will be to sell hotels rooms, meeting spaces and other services the resort has to offer, as well as meet sales target and to build a lasting relationship with clients. The Sales Agent must provide a friendly and efficient service to all clients via email and phone call. Coordinate with promotions & marketing admin, and report to the Front Office Manager
Responsibilities
- To generate revenue by selling hotel rooms, conference and boarding room spaces and other services the resort has to offer, meeting sales target and creating a lasting relationship with corporate clients and individual customers.
- Take every opportunity to promote special promotions and facilities available within the hotel.
- Maintaining relationships with any existing clients of the resort by being able to understand their needs and preferences to ensure their continuous relationship with the resort.
- Be up to date with the resort’s room rates, promotions and packages.
- Manage and reconcile all receivable accounts and follow up with aging accounts.
- Preparing bills and taking payments, confirm bookings and doing follow-ups
- Provide excellent customer service and address concerns.
- Update customer information in the company's database and prepare sales reports
- Provide efficient and professional yet friendly service to all guests, striving for customer satisfaction.
- Coordinate with the Promotions & Marketing admin to ensure correct circulation of updated rates, promotions and packages.
- Complete other duties as directed and required from the Front Office Manager or General Manager. Will be cross trained and work as a front desk agent when required.
Requirements
- Excellent communication and interpersonal skills.
- Strong sales and negotiation skills.
- Ability to build and maintain relationships.
- Knowledge of the hospitality industry and local market.
- Ability to work independently and as part of a team
- University graduate with 2 years of experience
- A dedicated customer service professional that is committed to the highest quality standards.
- Being the face of the hotel, the sales coordinator needs to be well groomed and must always dress professionally.
- University degree in related field.
- Minimum 2 years of hotel sales experience required.
- Experience in all aspects of sales, including growth strategies, distribution channel management, account development, and business planning.
- Solid negotiation, conflict resolution, and people management skills.
- Excellent teamwork and team building skills.
- Able to build and maintain lasting relationships with key business partners and customers.
- Ability to create and edit sales materials and presentations.
- Able to effectively communicate both verbally and in writing.
- Ability to coordinate and organize meetings, exhibits, and other events.
- High level of proficiency with Visual Matrix, Excel, Word, PowerPoint, Publisher, WordPress, Google Analytics, Facebook Business Suite, Creator Studio.
Sous Chef
Scope of Responsibilities:
Our Executive Sous Chef
Oversees the whole kitchen operations in all 3 meal periods – breakfast – lunch – dinner in addition to the overall Conference & Events dining and guests experience.
Leads by example with a hands-on approach in technical, upskilling and positive work culture for all members of the kitchen and peer departments.
Works closely with the Executive Chef on menu planning, HACCP, skills development, OJT, equipment management, Policy management, kitchen standards and sequence of service deliveries.
Our Executive Sous Chef relieves the Executive Chef, deals with suppliers, distribution of soil to plate concept, innovation concepts using fresh local ingredients and great creativity.
This is a leadership role that requires all personal leadership attributes.
Responsibilities
- Assisting the executive/head chef to oversee overall food preparation and management of kitchen operation to ensure quality and efficiency.
- Preparing ingredients, cooking dishes and ensuring adherence to recipes and the standard quality of food prep.
- To ensure the health and safety regulations of food processing are executed with each food prep, cleaning and storage of the different food products.
- Developing or assisting to develop new menu items or improving menu items and recipes.
- Supervises and/or coordinating the activities of cooks and other kitchen staff.
- Manages kitchen operations, including scheduling, inventory, and ordering supplies.
- Trains and mentor kitchen staff, ensuring they are competent and efficient.
- May assist with hiring and performance reviews of kitchen staff.
- Assist in training new kitchen staff/interns/On-Job Trainee.
- Maintains high standards of food quality, hygiene, and presentation.
- Ensures the kitchen is clean and organized in accordance with health and safety standards.
- Assist to maintain food cost and inventory
- May represent the executive/head chef in their absence.
- May be involved in marketing and promoting the restaurant's food.
Requirements
- Must be a national residing in POM
- Minimum 5 years work experience as Sous chef
- Must be well groomed with sober habits
- Training certification in aspects of kitchen operations
- Must know how to do inventory and stock-take
- Good communication and a team player
- Must be computer literate
Ferry Captain
Job Description
We are seeking a Ferry Boat Captain to assist in leading ferry operations and deliver exceptional maritime services for the resort. In this role, you will be responsible for overseeing the navigation, safety, and management of our ferry services, ensuring exceptional standards of operational excellence and customer satisfaction.
Responsibilities
- Lead and manage ferry operations on a day-to-day basis.
- Ensuring compliance with maritime regulations and safety protocols
- Assist to supervise and mentor fellow captains and crewman
- Foster a culture of teamwork
- Conduct regular safety drills, training sessions, and performance evaluations to ensure crew preparedness
- Collaborate and coordinate with Logistics Manager, Rooms Division Manager and Front Office Manager for ferry operations especially on peak business days
- Maintaining logs and reports, ensuring adherence to regulatory requirements and company policies.
- Upholding company’s ‘zero-tolerance’ policy and SOPs.
- Meet and greet clients and guests of the resort in friendly yet professional manner.
- Assisting with guests’ baggage, loading and unloading other items pertaining to guest(s).
Requirements
- 2 years of experience as a boat captain
- Valid Captain's license
- Valid SOLAS certifications as required by maritime authorities
- Valid GMDSS certification/ ID
- Proven track record of enhancing operational efficiency and safety standards in ferry or marine transportation
- Good communication and a team player
- Familiarity with navigation technologies and fleet management systems
- Experience in customer service
- Knowledge of maritime regulations, navigation, and safety practices
- Proficiency in using maritime communication and navigation equipment
